Privacy Policy

  1. We respect your privacy

    1.1. Blue Daisy Psychology respects your privacy rights and is dedicated to protecting the privacy of our clients and website visitors. We comply with the Australian Privacy Principles outlined in the Privacy Act 1988 (Cth). This policy details our practices regarding the collection and handling of your personal information.

    1.2. "Personal information" refers to information in our possession that can identify you.


  2. Collection of personal information

    2.1. Blue Daisy Psychology may periodically collect and retain personal information that you enter on our website, provide directly, or submit through other means.

    2.2. You may provide basic information, such as your name, phone number, address, and email address, to facilitate the delivery of information, updates, and services. We may also collect additional information at various times, including, but not limited to, when you provide feedback, information regarding your personal or business affairs, change your content or email preferences, respond to surveys or promotions, provide financial or credit card information, or communicate with our customer support team.

    2.3. Furthermore, we may collect additional information that you provide during interactions with us, including your health background, medical records, and other health-related data.


  3. How we collect your personal information

    3.1. Blue Daisy Psychology collects personal information from you through various means, including electronic and in-person interactions, website access, and the provision of our services. We utilize Power Diary practice management software to store certain personal and health information. Additionally, we maintain handwritten clinical notes during appointments. Personal information may also be received from third parties, and any such information will be safeguarded in accordance with this Privacy Policy.


  4. Use of your personal information

    4.1. Blue Daisy Psychology may utilize personal information collected from you to deliver psychology services and treatment.

    4.2. Blue Daisy Psychology may also use personal information collected from you to provide information, updates, and services. We may inform you of new or additional products, services, and opportunities available to you. Additionally, we may use your personal information to enhance our products and services and to better understand your needs.

    4.3. Blue Daisy Psychology may contact you through various methods, including but not limited to telephone, email, SMS, or mail.


  5. Disclosure of your personal information

    5.1. We may disclose your personal information to any of our employees, including administrative staff, officers, insurers, professional advisers, agents, suppliers, or subcontractors, insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only provided to a third party when required for the delivery of our services, including to other health professionals involved in your care.

    5.2. For clients referred by their General Practitioner (GP) under a Medicare Mental Health Treatment Plan (MHTP), we are required under Medicare rules to provide a summary of your treatment to your GP after the 6th session and 10th session, or at the conclusion of your treatment. By providing us with your GP referral and MHTP, you consent to this disclosure.

    5.3. For clients referred by their General Practitioner (GP) under a DVA Allied Health Treatment Cycle Referral, we are required under DVA rules to provide an 'end of cycle report' to your GP after every 12th session, or at the conclusion of your treatment. By providing us with your GP referral, you consent to this disclosure.

    5.4. We will obtain your written consent before disclosing your personal information or health information to any other individual or organization.

    5.5. If you invite your partner or another family member into our consultation, we will typically accept your verbal consent to disclose relevant personal and health information to this person. We may refuse to disclose information to your partner or family member if we are concerned for your safety or welfare.

    5.6. If your partner, family member, or another person contacts us without your prior knowledge or consent, we may listen to or read this information in case of safety or risk issues. We will inform you of any contact made by a third party without your prior knowledge or consent. We will seek your written consent before responding to any third party who has contacted us, and we will not communicate with them without your consent.

    5.7. We may need to disclose personal information to comply with legal requirements, such as laws, regulations, court orders, subpoenas, warrants, during legal proceedings, or in response to a law enforcement agency request.

    5.8. The following exceptions mean that we will disclose your personal and health information to another individual or organization, even without your consent. This may occur where:

    5.8.1. Disclosure of your information is required or authorized under Australian law or by a court or tribunal order. For example, if we receive a valid subpoena requiring the submission of your client records to a federal, state, district, or local court. In some instances, we may be able to object to a valid subpoena; we may contact you to discuss this.

    5.8.2. Disclosure of your information is required to make a mandatory report regarding a child or young person whom we reasonably believe to be at significant risk of harm and to consult with child protection professionals about this matter.

    5.8.3. Disclosure of your information to emergency services or law enforcement agencies (state or federal) is required to mitigate or prevent a serious threat to the life, health, or safety of any individual or to mitigate or prevent a serious threat to the life, health, or safety of the general public. The threat does not need to be immediate or specific for us to disclose your information under this exception.

    5.8.4. Disclosure of your information is required to inform law enforcement agencies of your knowledge regarding a ‘serious crime’ committed by you or another individual. The definition of ‘serious crime’ corresponds to that used in the NSW Crimes Act 1900, referring to an offence punishable by five or more years of incarceration.

    5.8.5. Disclosure of your information to inform a federal or state agency (such as AHPRA or the Health Care Complaints Commission) is required if a registered or unregistered health practitioner is placing the public at substantial risk of harm. Health practitioners who seek mental health treatment or have a mental health impairment of any severity will not be reported to AHPRA or similar regulatory bodies in the absence of substantial risk to the public. This is a very high threshold to meet to ensure that health practitioners can seek and receive mental health treatment without fearing mandatory notification.

    5.9. We may utilize your personal information to protect the copyright, trademarks, legal rights, property, or safety of Blue Daisy Psychology, www.bluedaisypsychology.com.au, its customers, or third parties. 5.10 Information that we collect may, from time to time, be stored, processed, or transferred between parties located in countries outside of Australia.

    5.10. In the event of a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer, to the extent permissible by law, our user databases, along with any personal and non-personal information contained within those databases. This information may be disclosed to a potential purchaser under a confidentiality agreement. We will endeavor to disclose information in good faith and only when required under the aforementioned circumstances.

    5.11. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. When we disclose your personal information to third parties, we will request that the third party adhere to this Policy in handling your personal information.


  6. Security of Personal Information

    6.1. Blue Daisy Psychology is committed to ensuring the security of the information you provide to us. To prevent unauthorized access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure your information and protect it from misuse, interference, loss, unauthorized access, modification, and disclosure.

    6.2. The transmission and exchange of information are carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorized disclosures of information, we cannot assure you that personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.


  7. Access to Personal Information

    7.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of this information. If you would like a copy of the information we hold about you, or if you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant, or misleading, please email us at admin@bluedaisypsychology.com.au.

    7.2. We reserve the right to refuse to provide you with information that we hold about you in certain circumstances as set out in the Privacy Act.


  8. Complaints About Privacy

    8.1. If you have any complaints about our privacy practices, please send the details of your complaint to Blue Daisy Psychology via email at admin@bluedaisypsychology.com.au. We take complaints very seriously and will respond promptly upon receiving written notice of your complaint.


  9. Changes to Privacy Policy

    9.1. Please be aware that we may modify this Privacy Policy in the future. We may alter this Policy at any time, at our sole discretion, and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back periodically to review our Privacy Policy.


  10. Website

    10.1. When you visit our website www.bluedaisypsychology.com.au, we may collect certain information such as browser type, operating system, and the website visited immediately before coming to our site. This information is used in an aggregated manner to analyze how people use our site, enabling us to improve our service.

    10.2. Cookies

    We may use cookies on our website from time to time. Cookies are small files that a website uses to identify you when you return to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may use cookies to analyze website traffic and help us provide a better visitor experience. Additionally, cookies may be used to serve relevant ads to website visitors through third-party services such as Google Adwords. These ads may appear on this website or other websites you visit.

    10.3. Third-Party Sites

    Our site may, from time to time, contain links to other websites not owned or controlled by us. These links are provided for your convenience only. Links to third-party websites do not constitute sponsorship, endorsement, or approval of these websites. Please be aware that Blue Daisy Psychology is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information.